Frequently Asked Questions
Everything you need to know about your next adventure with KEEN.
How do I determine my correct size for KEEN footwear?
Most KEEN styles run true to size, but some of our performance hiking boots may run a 1/2 size small. We recommend checking the 'Fit Tip' on the specific product page or using our printable size chart for the most accurate measurement.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Returns are free for all orders placed through our official website within the United States.
Are KEEN shoes waterproof?
Many of our styles feature the KEEN.DRY waterproof, breathable membrane. Products that are waterproof will be clearly labeled in the product description. To maintain leather quality, we recommend treating them with a leather cleaner and conditioner.
How should I clean my KEEN sandals?
All KEEN water sandals are machine washable. Use a small amount of detergent, wash on a gentle cycle, and always allow them to air dry away from direct heat or sunlight.
Do you offer a warranty on your footwear?
Yes, we stand behind our products. KEEN offers a one-year limited warranty from the date of purchase against manufacturing defects in materials and workmanship.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, you will receive a tracking number via email. Delivery usually takes 3-7 business days depending on your location.